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1.How plans work
LiveFace - Masti plans (7 Days ₹499, 15 Days ₹799, 30 Days ₹1,199) are prepaid, fixed-duration access plans. They do not auto-renew, so there is nothing to cancel and you will never be charged again unless you purchase again.
2.When you are eligible for a refund
- Payment succeeded but the plan was not activated, and we cannot activate it within 24 hours.
- Duplicate payment for the same order.
- Technical failure on our side that prevented you from using the Service for a substantial part of the plan, as determined by us.
3.When refunds are not given
- You changed your mind after the plan was activated and used.
- Poor video quality caused by your own internet, device or permissions.
- Your account was suspended or banned for violating the Terms or Community Guidelines.
- Dissatisfaction with other users you were matched with, as calls are random and unscripted.
4.How to request a refund
Email [support@yourdomain.com] within 7 days of payment with your registered mobile number, the payment ID (shown in your payment confirmation from Razorpay) and a short description of the issue.
We will acknowledge within 2 working days and aim to decide within 7 working days.
5.Refund timeline
Approved refunds are issued to the original payment method through Razorpay. Banks and UPI providers typically take 5–7 working days to credit the amount. Your plan is deactivated once a refund is processed.
6.Questions
Write to us via the Contact page, or escalate to the Grievance Officer if you do not receive a response.