Template notice: This document is a starting template and must be reviewed and approved by a qualified Indian lawyer before launch. Fill every [PLACEHOLDER] with the company's real details.
1.Grievance Officer details
- Name
- [Grievance Officer full name]
- Designation
- [Designation]
- Company
- [Company legal name]
- [grievance@yourdomain.com]
- Phone
- [Phone number] (Mon–Sat, 10:00–18:00 IST)
- Address
- [Full postal address, India]
2.What you can complain about
- Content or behaviour of another user that violates our Community Guidelines or the law.
- Removal of an account, or a ban you believe was a mistake.
- Privacy or data protection concerns, including requests to access, correct or erase your data.
- Payment, subscription or refund issues.
3.How to file a complaint
Email the Grievance Officer with your registered mobile number, a clear description of the issue, and any supporting evidence (dates, screenshots of your own account, payment ID). Complaints are not accepted over a call.
4.Our response time
- We acknowledge every complaint within 24 hours.
- We aim to resolve complaints within 15 days of receipt.
- Complaints about content that exposes a person's private area, shows nudity or sexual acts, or impersonates a person in electronic form will be acted on within 24 hours, and the content removed or disabled.
5.Escalation
If you are not satisfied you may approach the Grievance Appellate Committee under the IT Rules, 2021, or the relevant consumer forum. Cybercrime can be reported at cybercrime.gov.in or on helpline 1930.